RETURNS AND EXCHANGES
Returns and Exchanges:
We want you to be completely satisfied with your purchase, you have 14 days from the delivery date to return any item purchased on our website. To qualify for a return, ensure that all items are in their original condition, with its original tags and packaging. We cannot accept merchandise that has been worn, used (including washing, soiling, or having a strong smell of cigarettes), altered, or damaged. Please use the original packaging included in your shipment when returning any item.
- To initiate a return, simply contact our customer service team at email@example.com with your order number and details about the items you want to return, we will get back to you as soon as possible.
- You can choose between a full refund (excluding shipping costs) or an exchange for a different size.
- Refunds are processed within 14 working days after we receive and inspect the returned items.
- Please note: If you wish to exchange your product for a different color or style, kindly initiate a return and proceed to place a new order.
RTR GROUP SP. Z O O (ANTONYAK)
RTR GROUP SP Z O O is the official worldwide distributor of the brand ANTONYAK. Kindly note that we can only accept packages if the recipient's name is specified as 'RTR GROUP SP Z O O.
By shopping with us, you agree to adhere to our shipping and returns policy outlined above. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.